Overview
CRM (SAP) is the main customer managment system used in ECOM.
Onboarding domain interacts with CRM’s API as follows:
- retrieving list of all documents related to a given merchant
- downloading content of specifc document
- uploading new documents provided by merchant during the onboarding process
- updating merchant documents status (approved/rejected etc)
- providing comments to merchant documents
Additionally Onboarding domain sends 4 types of events to CRM:
- Merchant Application Created
- Merchant Application Risk Scored
- Merchant Application Approved
- Merchant Application Rejected
See dedicated event pages for details.
CRM is not the responsibility of Onboarding domain (Optin team). CRM is managed by a dedicated team.